Return and Exchange Policy
At Capréa, we want you to love your jewelry. If there is a problem with your order, please contact us before sending anything back so we can help you with the appropriate solution.
Returns & Exchanges
Returns and exchanges are accepted within 7 days of receiving your order.
Before returning or exchanging an item, you must contact Capréa first and explain the reason for your request. Our team will review the situation and provide you with the next steps.
Items must be returned in their original condition and packaging.
Non-Returnable Items
For hygiene and product-safety reasons, certain items may not be eligible for return or exchange, including:
- Items that have been worn or used
- Damaged items caused by improper use or handling
- Items returned without their original packaging
- Personalized or specially prepared items, where applicable
- Other items identified as non-returnable on the product page
Refunds
Approved returns will generally be issued as a Capréa voucher/store credit that can be used toward a future purchase.
In special circumstances, a monetary refund may be considered on a case-by-case basis.
Shipping Fees
If the issue is due to an error, defect, or problem caused by Capréa, we will assist with the return or exchange arrangements.
If the return or exchange is requested for reasons unrelated to an issue caused by Capréa, the customer may be responsible for the applicable shipping costs.
Damaged or Incorrect Orders
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible with your order details and clear photos of the item.
We will review the issue and work with you to find the appropriate solution.
Important
Please contact us before sending any item back. Returns sent without prior approval may not be accepted.
Capréa reserves the right to assess each return or exchange request individually in accordance with this policy.